Terms of service
I. Goods Transactions
Goods Information
The product information, including but not limited to images, descriptions, prices, and specifications, displayed on the Lumiquest website (lumiquestbiz.com) is intended to provide you with accurate reference. However, due to product updates, system errors, and other reasons, there may be a small amount of information deviation. If you find that the actual product does not match the website description, please contact us in a timely manner, and we will verify and handle it.
Order Confirmation and Fulfillment
After you submit an order, the system will immediately generate an order number and send a confirmation email to your registered email address. Order confirmation only indicates that we have received your purchase request. Before the official shipment, we may conduct a secondary check on product inventory, payment status, etc. In case of out - of - stock products or other abnormalities, we will communicate with you in a timely manner to provide solutions, including but not limited to replacing products, delaying shipment, or canceling the order for a refund. Under normal circumstances, the order will be shipped within 1 - 3 working days after confirmation, and the specific delivery time varies depending on the logistics method and destination.
Payment Methods
We support a variety of payment methods to facilitate your transactions, such as credit cards, debit cards, and mainstream third - party payment platforms (such as PayPal). The payment process is protected by encryption technology to ensure the security of your payment information. If there are any malfunctions or abnormalities during the payment process, you can contact our customer service for assistance or follow the guidance of the payment platform for operation.
II. After - Sales Service
Quality AssuranceWe promise that the products sold meet relevant quality standards. If the product you receive has quality problems, such as fabric defects or damage, you can apply for return or exchange within 14 days from the date of receipt. Please contact our customer service as soon as possible after discovering the problem and provide product photos and a description of the problem. We will arrange the return or exchange process for you, including bearing the round - trip freight (if it meets the return or exchange conditions for quality problems).
Return and Exchange Policy
In addition to quality problems, you can apply for return or exchange without reason within 14 days after receipt, provided that the product remains brand - new and unused, with the original packaging and accessories intact. However, for returns or exchanges due to personal reasons (such as dislike, wrong style selection, etc.), you need to bear the return freight yourself. The application process is to log in to the website, submit a return or exchange application in "My Orders", and our customer service team will contact you within 1 - 3 working days to confirm and inform you of the subsequent steps.
III. User Behavior Norms
Website Use
When registering a Lumiquest account, you need to provide true, accurate, and complete personal information, including name, contact information, email address, etc. You are responsible for properly safeguarding your account information and password and shall not lend your account to others for use. If there are any losses caused by the leakage or improper use of account information, you need to bear part or all of the responsibilities. If you find any abnormal activities in your account, you should notify us immediately.Account Use
During the use of the lumiquestbiz.com website, you should comply with laws, regulations, and social ethics and shall not use the website to engage in illegal or irregular activities, such as publishing false information, infringing on others' intellectual property rights, or conducting online fraud. At the same time, you shall not maliciously attack the website, interfere with the normal operation of the website, or obtain website data in batches through automated means. If you violate the above regulations, we have the right to suspend or terminate your account usage rights and investigate your responsibilities in accordance with the law.
IV. Intellectual Property and Content Use
Website Content
All content on the Lumiquest website, including but not limited to text, images, trademarks, logos, software, etc., is protected by intellectual property laws, and its intellectual property rights belong to Lumiquest or the relevant right holders. Without our written permission, you shall not copy, disseminate, modify, use, or utilize these contents for commercial activities without authorization.
User Content
Any content you post on the website, such as reviews and feedback, is considered that you grant Lumiquest a worldwide, permanent, irrevocable, non - exclusive license to use, copy, modify, publish, display, and disseminate such content for purposes such as improving services and enhancing user experience. At the same time, you need to ensure that the content you post does not infringe on the rights and interests of others; otherwise, you need to bear corresponding legal responsibilities.
V. Amendment and Notice of Terms
Amendment of Terms
We have the right to modify these terms and conditions according to business development, changes in laws and regulations, or other reasonable reasons. The modified terms will be published on the lumiquestbiz.com website, and the update date will be indicated. For major amendments, we may remind you through email or in - site notifications.
Notice Method
Unless otherwise clearly agreed, we will send notifications to you through website announcements, emails, and in - site messages. The notification is deemed to have been delivered as of the time of sending. You are responsible for regularly checking website notifications and relevant emails to understand the amendment of terms and other important information. If you continue to use our services after the terms are amended, it means that you have accepted the amended terms and conditions.
VI. Dispute Resolution
Negotiation and Resolution
If a dispute arises between you and Lumiquest during the performance of these terms and conditions, it should be resolved through friendly negotiation first. You can contact us through the customer service email [email protected] or the customer service phone number +1 6613324597, and we will try our best to reach a consensus solution with you.
Governing Law and Jurisdiction
The interpretation, implementation, and dispute resolution of these terms and conditions are subject to UK laws. If the negotiation fails, either party has the right to file a lawsuit with the people's court having jurisdiction.
By using Lumiquest's services, you indicate that you have read, understood, and agreed to be bound by these terms and conditions. If you have any questions, please feel free to contact our customer service.