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Refund policy

Lumiquest 14 - Day Return and Exchange Policy

Welcome to buy high - quality products from Lumiquest! To make sure you have a good shopping experience, we offer a 14 - day return and exchange policy. You can return or exchange items without giving a reason.

I. What This Policy Covers

This policy is for all products you buy on our official website,lumiquestbiz.com . You have 14 days from the day you get your order to return or exchange it without any special reason.

II. Conditions for Returning or Exchanging

  1. The product must be new and not used at all. There should be no scratches, stains, or signs of wear on it, and it should work perfectly.
  1. Keep the original packaging. This includes the box, bag, any protective materials, and all the labels, tags, and instruction manuals. Nothing should be missing or broken.
  1. If the product comes with extra parts or accessories, you need to send them back together. The number and condition of these parts should be the same as when you bought the product.
  1. If the product has been used, is broken, the packaging is not complete, or parts are missing, we might not be able to accept your return or exchange. This is because it will be hard for us to sell it again.

III. How to Apply for Return or Exchange

  1. In the 14 - day return and exchange period, go to lumiquestbiz.com and log in. Then, click on "My Orders".
  1. Find the order you want to return or exchange. Click the "Apply for Return and Exchange" button.
  1. The system will ask you why you are returning or exchanging. You can pick from some given reasons or write your own. Also, choose if you want to return or exchange. If you choose to exchange, tell us what style, color, or size you want instead.
  1. After you send your application, our customer service team will call or email you within 1 - 3 days. They will check your application and tell you what to do next.

IV. Who Pays for Shipping

  1. Personal Reasons: If you want to return or exchange because you don't like the product anymore or it's the wrong size, you have to pay for sending it back. You can choose any good delivery service to send the product to the address we give you. Remember to keep the delivery receipt and the proof of payment.
  1. Quality Problems: If the product has a quality problem (like the fabric is torn or parts are falling off), we will pay for the shipping both ways. When you apply, tell us clearly what's wrong and send us pictures or videos if you can. This will help us check the problem quickly.

V. How You Get Your Refund

  1. Once we get the returned product and make sure it meets our rules, we will start the refund process within 3 - 7 days.
  1. We will give your money back the same way you paid. If you used a credit card, the money will go back to your credit card. If you used a third - party payment like PayPal, the refund will go back to your PayPal account.
  1. Different banks and payment services work at different speeds. Usually, you can see the refund in your account 1 - 3 days after we start the refund. But sometimes, like when the bank is doing maintenance or the payment service is slow, it might take up to 15 days.

If you have any questions or need help with returning or exchanging, you can email us at [email protected] or call us at +1 6613324597. We are here to help you!