Shipping policy
Thank you for choosing the products of Lumiquest Trade INC! To help you clearly understand the details of product transportation, we specially provide the following sea shipping service instruction.
I. Transportation Method
We mainly adopt sea shipping as the transportation method. Sea shipping has the advantages of large transportation volume and relatively low cost, which can safely and efficiently deliver the fabrics and other products you purchased to all over the world. This transportation method is especially suitable for large - quantity orders, which can save your transportation costs and ensure the stable transportation of goods.
II. Logistics Duration
Under normal circumstances, the sea shipping logistics duration is expected to be 20 - 30 days. However, the actual duration may fluctuate due to various factors:
Origin and Destination
Different departure ports and destination ports vary in terms of busyness, loading and unloading efficiency, and route distances. For example, if the origin is a busy port, the goods may need to queue up for loading, thus delaying the departure time; if the destination is a remote port, multiple transshipments may be required, increasing the transportation time.
Weather and Season
Severe weather such as hurricanes, rainstorms, and heavy fog can seriously affect the sailing speed and safety of ships. In case of bad weather, ships may choose to slow down or anchor in a safe area, resulting in transportation delays. In addition, certain seasons may have factors such as ocean currents and wind directions that can extend the sailing time.
Customs and Policies
Customs clearance processes and policies vary from country to country. The complexity of customs clearance procedures and the frequency of customs inspections will affect the logistics duration. If there is a customs policy adjustment or the goods are randomly inspected, it may lead to an extension of the customs clearance time and thus delay the delivery of goods.
III. Transportation Process
Order Processing
After you place an order, we will immediately process the order, check the product information, confirm the inventory, and arrange the goods for shipment.
Cargo Consolidation
We will centrally transport your goods to the designated port. During this process, the goods will be properly packaged and labeled to ensure that they are not damaged during transportation.
Loading and Departure
After the goods arrive at the port, they will be loaded onto the ship according to the shipping schedule. After the ship sails, the sea shipping journey officially begins. We will timely obtain the ship's sailing information and feedback it to you.
Customs Clearance at the Destination Port
After the ship arrives at the destination port, the goods will enter the customs clearance process. We will assist you in preparing the necessary documents for customs clearance, such as commercial invoices, packing lists, bills of lading, etc., to ensure the smooth progress of customs clearance.
Delivery
After customs clearance is completed, the goods will be delivered to the receiving address you specified through our local logistics partners. You will receive the goods and complete the sign - off.
IV. Transportation Tracking
To facilitate your real - time tracking of the transportation status of the goods, we provide a complete transportation tracking service. You can log in to lumiquestbiz.com , enter the order number on the "My Orders" page, and then query the real - time location of the goods, the estimated arrival time, and other information. We cooperate with professional logistics tracking systems to ensure that the transportation information is updated in a timely and accurate manner, allowing you to have a clear understanding of the transportation of the goods.
V. Handling of Abnormal Situations
Delay Notice
If the transportation of goods is delayed due to various uncontrollable factors, we will notify you immediately through the contact information you reserved (such as email, SMS), and inform you of the estimated delay duration and subsequent handling measures. You can also contact our customer service team at any time to learn about the latest transportation progress.
Cargo Damage or Loss
Although we have taken strict packaging and transportation protection measures, if unfortunately, the goods are damaged or lost, please check and take pictures to keep evidence immediately when you receive the goods, and then contact our customer service in a timely manner. We will provide solutions such as replacement, replenishment, or refund according to the actual situation and relevant policies.
If you have any questions or need further assistance regarding the sea shipping service, please feel free to contact us through the customer service email [email protected] or customer service phone number +1 6613324597. We will serve you wholeheartedly!